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› survey beverage service
Beverage Service
Tell us how you felt about our Beverage Service.
First Name:
Last Name:
Email:
Players Card #:
What is the date of the visit you are rating?:
What was the time of day of YOUR visit?:
12am to 8 am
8am to 12 pm
12pm to 6pm
6pm to 12am
How long did it take for a Beverage Server to greet you once you sat down at YOUR game?:
Less than 15 minutes
15 - 25 minutes
25 - 35 minutes
35 - 45 minutes
45 minutes or more
Did YOUR server introduce him/herself by name?:
Yes
No
Was YOUR drink order available on the drink cart?:
Yes
No
Was YOUR special request available?:
Yes
No
How long did it take for YOUR special request to be served?:
15 minutes or less
15-25 minutes
25-35 minutes
35-45 minutes
45 minutes or more
What was YOUR special request?:
How often did YOUR beverage server circulate through YOUR gaming area for refills?:
Less than 15 minutes
15-25 minutes
25-35 minutes
35-45 minutes
45 minutes or more
Did you leave YOUR seat to go to the beverage station?:
Yes
No
Why did you leave YOUR seat to go to the Beverage Station?:
Beverage Server was not available
Beverage Server passed me
To get additional beverages
None of the above
Was there someone at the beverage station to help you?:
Yes
No
Was YOUR beverage server courteous and friendly?:
Yes
No
Was YOUR beverage server's appearance neat?:
Yes
No
Was the beverage cart clean and organized?:
Yes
No
Were the appropriate condiments available for you (napkins, straws, creamer, etc.)?:
Yes
No
Was there enough variety in the drink choices?:
Yes
No
What additional beverage selections would you like to see?:
Did you ask for anything additional?:
Yes
No
What was the special request?:
Was YOUR beverage server able to honor YOUR request?:
Yes
No
How long did it take to honor YOUR request?:
Less than 15 minutes
15-25 minutes
25-35 minutes
35-45 minutes
45 minutes or more
Did YOUR beverage server Thank You?:
Yes
No
How was YOUR overall experience with YOUR beverage server?:
Superior
Excellent
Good
Fair
Needs Work
Would you recommend Santa Ana Star Casino to YOUR Friends or Family?:
Yes
No
Do you remember the name of YOUR Beverage Server?:
Yes
No
What was the name of your Beverage Server?:
Additional Comments?:
CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
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