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Players Club
Tell us how you felt about the Players Club.
First Name:
Last Name:
Email:
Players Card #:
What is the date of the visit you are rating?:
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What was the time of YOUR visit?:
8am-12pm
12pm-6pm
6pm-12am
12am-8am
Were you able to easily locate the Star Rewards Players Club?:
Yes
No
Please explain why it was difficult to locate the Star Rewards Players Club:
How long did it take you to locate the Players Club?:
Less than 1 minute
1-2 minutes
3-4 minutes
5-6 minutes
More than 7 minutes
Was there a line at the Players Club when you arrived?:
Yes
No
How long was YOUR wait in line?:
Less than 1 minute
1-2 minutes
3-4 minutes
5-6 minutes
More than 7 minutes
Were you greeted with a smile from the Players Club representative?:
Yes
No
Did you sign up to become a new member of the Star Rewards Players Club?:
Yes
No
Was it easy to sign up for the Players Club?:
Yes
No
Were you told about the New Sign-up offer?:
Yes
No
Were the benefits of the Star Rewards Card explained to you?:
Yes
No
Were you told how to use YOUR card at the machines?:
Yes
No
Was YOUR mailing address verified?:
Yes
No
Did anyone ask for YOUR E-mail address?:
Yes
No
Did the Players Club representative provide you with information of current or ongoing promotions?:
Yes
No
Did you understand the promotional information?:
Yes
No
Were you told about special promotions going on the day of YOUR visit?:
Yes
No
Did the Players Club representative provide you with information on how to earn and redeem Key Reward Dollars?:
Yes
No
Do you understand the Star Points for Cash Back program?:
Yes
No
Do you understand how the FREE Play program works?:
Yes
No
Were all of YOUR questions answered?:
Yes
No
What additional questions remain unanswered?:
Did the Players Club representative ask if they could help you with anything else?:
Yes
No
What was YOUR Players Club representative's name?:
Betty Rose
Claire
Cliff
Debbie
Jane
Joyce
Julian
Katherine
Laura
Linda
Lola
MariAnne
Pauline
Ted
Other/Don't Remember
How was YOUR overall experience at the Star Rewards Players Club?:
Superior
Excellent
Good
Fair
Needs Work
Would you recommend Santa Ana Star Casino to YOUR Friends or Family?:
Yes
No
Additional Comments:
CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
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