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Home › Contact Us › Your Say, Your Way › survey poker room

Tell us how you felt about the Poker Room.

First Name:

Last Name:

Email:

Players Card #:

What is the date of the visit you are rating?:

What time was YOUR visit?:

12am-8am

8am-12pm

12pm-6pm

6pm-12am

Which type of poker game do you play most often?:

Texas Hold 'Em

Omaha Hi-Low

High/Low

Stud

Tournaments

When you first arrived in the Poker Room were you greeted by a Dealer or Poker Room Supervisor?:

Yes

Was the Dealer or Supervisor courteous (smiled, greeted you by name, etc)?:

Yes

Were you advised if seating was currently available for YOUR game?:

Yes

Were you advised of any tournaments being held on the day of YOUR visit?:

Yes

Were you asked if you wanted to play or to have YOUR name placed on the game board?:

Yes

Were you able to clearly hear YOUR name announced when YOUR table was ready?:

Yes

N/A - A table was available when I arrived

When you first approached the table which of the following best describes what YOUR dealer did:

Smiled

Introduced Him/Herself by name

Greeted me by name

Asked if I had any questions

All of the above

Remained focused on other players

Did Not Acknowledge Me

Did the Dealer or Supervisor ask if you had a Star Rewards Players Card?:

Yes

If you didn't already have one, did the Dealer or Supervisor ask if you were interested in getting one?:

Yes

I already had a Star Rewards Players Card

Did the Dealer or Supervisor explain the benefits of the Star Rewards Players Card to you?:

Yes

While you were playing, which BEST describes YOUR Dealer?:

Friendly

Outgoing

Courteous

Helpful

Attentive

All of the Above

Distracted

Indifferent

Which BEST describes the atmosphere while you were playing:

Welcoming

Comfortable

Friendly

All of the above

Intimidating

Unfriendly

Other

Please describe the atmosphere while you were playing:

Do you play in any Poker Tournaments?:

Yes

Do you play Live Action Poker?:

Yes

In a typical tournament did you feel that it was organized, the rules were clear, AND the pace of the game was good?:

Yes

What are some reasons why you answered "NO" to question 19?:

While you were playing did a Poker Supervisor come to the table to resolve any concerns or issues?:

Yes

Did you feel that the Poker Supervisor resolved the concerns or issues appropriately?:

Yes

Please describe the issue or concern, how it was resolved, and YOUR suggestions on how it should have been resolved:

Did a Beverage Server come to the Poker Room while you were playing?:

Yes

When you were leaving the table, what did the dealer do?:

Thanked me for playing

Asked me to come again

Both of these

Neither of these

What did YOUR Dealer do when you left the table?:

What was YOUR overall experience while playing in the Poker Room?:

Superior

Excellent

Good

Fair

Needs Work

Would you recommend the Poker Room to YOUR friends or Family?:

Yes

Earlier you had mentioned that you do not play Live Action Poker at Santa Ana Star Casino. What are some of YOUR suggestions on how we can enhance Live Action Poker?:

What types of Poker Tournaments would you like to see at (or sponsored by) Santa Ana Star Casino?:

Additional Comments:

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