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› survey telelphone cust service
Telephone Customer Service
Tell us how you felt about the Telephone Customer Service.
First Name:
Last Name:
Email:
Players Card #:
What date did you call Santa Ana Star Casino?:
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2050
What time did you call Santa Ana Star Casino?:
7am-12pm
12pm-6pm
6pm-2am
Did the Operator thank you for calling Santa Ana Star Casino at the beginning of your call?:
Yes
No
Did the Operator provide you with his/her name at the beginning of the call?:
Yes
No
Who answered YOUR call?:
Anna
Chris
Danielle
Jolene
Nicole
Other/I don't remember
Did the Operator speak slowly and clearly throughout the call?:
Yes
No
Did the Operator remain polite and professional throughout the call?:
Yes
No
Other than for the purpose of transferring the call, were you placed on hold at any time during the call?:
Yes
No
Did the Operator explain why you were being placed on hold?:
Yes
No
How long did it take for the Operator to return to YOUR call?:
Less than 1 minute
1-2 minutes
3-4 minutes
Over 5 minutes
At any point was YOUR call transferred to another department or extension?:
Yes
No
Were you transferred to the correct department or extension?:
Yes
No
Did you receive complete and accurate information from the Operator?:
Yes
No
At the end of the call, were you thanked for calling YOUR casino?:
Yes
No
Overall, how was YOUR experience with the Santa Ana Star Casino Telephone Operator?:
Superior
Excellent
Good
Fair
Needs Work
Additional Comments:
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