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Your Say, Your Way
› survey valet
Valet
Tell us how you felt about the Valet.
First Name:
Last Name:
Email:
Players Card #:
What is the date of the visit you are rating?:
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2050
What time was your visit?:
12am-8am
8am-12pm
12pm-6pm
6pm-12am
Which parking services do you use most often?:
Valet
Parking Garage
Open Parking Lots
Other
What parking service do you use most often?:
Did you use our Valet services on YOUR visit?:
Yes
No
What reason do you choose not to use the Valet Service?:
When you arrived at Valet, was an attendant waiting?:
Yes
No
Yes, but there was a line
If there WASN'T a line, how long before an attendant arrived to help you (if there was a line, please select the last option)?:
less than one minute
1-2 minutes
3-5 minutes
6-8 minutes
9 minutes or more
There was a line when I got there
Did the attendant do ALL of the following: Smile, Wore a Name Tag, Greet me by name, open the vehicle door for me, perform tasks efficiently and with courtesy?:
Yes
No
Which of the previous did the Attendant NOT do?:
Did you require any special assistance?:
Yes
No
Did an attendant offer to assist you?:
Yes
No
When you were ready to leave, was an attendant waiting?:
Yes
No
Yes, but there was a line
How long did it take for YOUR car to be returned to you?:
Less than a minute
1-2 minutes
3-5 minutes
6-8 minutes
9 minutes or more
Upon returning YOUR car to you, did the attendant do ALL of the following: Smile, open the vehicle door for me, perform tasks efficiently and with courtesy, offered additional assistance, thanked me for coming, asked me to come back again?:
Yes
No
Which of the above were NOT completed by YOUR attendant?:
Was parking signage well marked and easy to follow both entering and leaving the casino?:
Yes
No
Did you feel there were enough parking spaces for you?:
Yes
No
N/A- I used Valet
N/A- I used other transportation
What was your overall experience with Santa Ana Star Casino Parking?:
Superior
Excellent
Good
Fair
Needs Work
Additional Comments:
CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
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