Frequently Asked Questions

FAQ

If your question or concern wasn’t addressed below, please take a moment to call or write when time permits. Your experience at Santa Ana Star Casino is very important to us!

How can I say thanks for stellar service?
Want to recognize one of our team members for exceptional service? We'd love to hear it! Please call or contact us online.

I never get free play offers...how does it work?
First, make sure you always use your Star Rewards Card.  We review your play activity to issue rewards. The formula used for points, dollars and Free Play are all earned using the same method.

The amount you bet each spin, times the length of time you play, times the average payout percentage equals what is called theoretical win.  Theoretical win is the estimated amount the casino should win over one million spins. The casino takes a percentage of that amount to come up with the amount of Free Play awarded. 

Why did you take away my favorite slot machine?
There are many reasons why a slot machine may be removed from the gaming floor. Generally, slot machines are placed on the casino floor by popularity with guests. Your favorite slot machine might be less popular with the general public and may be removed due to lower amounts of play from others. Other reasons may include the machines becoming obsolete. Slot machines are much like computers – they need to be updated to newer versions or replaced when they reach the end of their life cycle. Technology advances quickly and the suppliers of slot machines often choose not to support older versions requiring the casino to make changes.

Where's the buffet?
You can find the Feast Buffet on the east side of our facility. The buffet has more room, more action, more stations and many more flavors! Join us on any day of the week for specialty buffets like Sunday Brunch and Seafood & Prime Rib Feast! Plus, take advantage of Star Rewards member savings on Mondays, Wednesdays and Thursdays. 

Contact

Santa Ana Star Casino
54 Jemez Canyon Dam Road
Santa Ana Pueblo, NM 87004
505.867.0000

View all promotions