FAQs
We Want To Hear From You!
If your question or concern wasn’t addressed above, please take a moment to call or write when time permits. Your experience at Santa Ana Star Casino is very important to us...
Call us at (505)867-0000, we are open 24 hours Thursday, Friday and Saturday and Sunday through Wednesday: 8am - 4am
Write to us at 54 Jemez Canyon Dam Rd. Santa Ana Pueblo, NM 87004
Contact us online.
How can I say thanks for stellar service?
Want to recognize one of our team members for exceptional service? We'd love to hear it! Please call or contact us online.
Why does there always seem to be a line at the Star Rewards Club?
The Star Rewards Club is where guests can go to redeem coupons and collect rewards. Also, some offers or new members require a visit to the Star Rewards Club to get started. We take steps to ensure the best service and minimize the amount of wait time during your visit. For example, we've converted most offers so they can be redeemed electronically on at your favorite machine or at our new Fast Rewards Kiosks or at other venue outlets such as the Feast Buffet or the Smoke & Gift Shop.
I never get free play offers ... how does it work?
Our free play rewards are fairly simple overall, they are based solely on play. Star Points, like free play, are yet another perk we offer to Star Rewards Club members and Star Points can be redeemed for cash or can be downloaded on a slot machine as free play but Star Points are not factored in when determining free play rewards.
Can you offer more $3 blackjack?
$3 blackjack tables change depending on the day of the week and the time of day. So, when we're slower and demand is low, the number of available seats and/or tables for $3 blackjack increases but during the weekend demand is higher and more guests are looking for a premium buy-in so the number of available seats and/or tables for $3 blackjack decreases. Ask your dealer about the best times to play, we have the best odds in New Mexico!
Why did they move my favorite slot machine?
With so many new slot machines available to us, we do our best to bring in the newest, hottest games and keep the popular games around. In order to do both, some machines are moved or discontinued. If you’re looking for a certain machine, check in with our slot team and they can either show you the new location of your old favorite or suggest another game similar to the one you’re looking for. With over 1,400 machines, you’re guaranteed to find one you’ll love!
Where's the buffet?
You can find the Feast Buffet on the east side of our facility. It is a brand-new buffet with more room, more action, more stations and many more flavors! Join us on any day of the week for specialty buffets like Seafood Feast, Asian Feast, Italian Feast, Sunday Brunch and Steak & Grill Feast! Plus, new Star Rewards member savings on Mondays and Wednesdays.
