The Best Rewards Club is Getting Even Better
The Star Rewards Club at Santa Ana Star Casino Hotel gives you more points, more offers & more freedom. Our commitment to creating the most valuable Players Club in the Southwest is why we’ve been voted Best Casino Rewards by Albuquerque the Magazine® for 15 years in a row.
A Message from our CEO
New Mexico's Best Rewards Program
Voted Best Rewards Program
The Best Keeps Getting Better
Save Your Seat with iReserve
Star Rewards Members can now activate iReserve to “save your seat” while you step away, so you don’t lose your favorite game.
Signature
- One 90 minute break
- One 15 minute break
- One 10 minute break
Premier
- One 15 minute break
- One 10 minute break
Plus & Preview
- One 10 minute break
Points & Rewards are now combined as Reward Points
Use your Reward Points your way for Free Play, Table Play, food, gas & more
Receive Reward Points on dining & gift shop purchases
Use your Star Rewards Card when you dine at The Star or make a purchase at the Gift Shop and earn 10% back in Reward Points
More Free Play, More Reward Points, More Fun
With new promotions and awesome giveaways, the excitement at The Star never ends
Community Partners
Your Star Rewards Card doesn’t just get you great benefits at The Star, it also gets you exclusive discounts at participating businesses
Check out our full list of Players Club Benefits and Rules
Current Promotions
Frequently Asked Questions
What is the difference between Reward Points & Tier Credits
Reward Points and Tier Credits are all earned by using your Star Rewards Card every time you play. Reward Points can be redeemed for Free Play, dining, hotel stays, gift shop purchases, gas, bowling, and more. Tier Credits are used to upgrade your membership into higher tiers for more discounts and offers, (Tier Credits have no cash or credit value). You can view your Reward Points or Tier Credits balances on the mobile app, at any Fast Rewards kiosk, or your online account.
How do I check my Reward Points & Tier Credit balance?
You can view your Reward Points and Tier Credit balance in the mobile app or at any Fast Rewards kiosk by using your Star Rewards card and PIN. You can also view your available balances in your online account.
How can I use my Reward Points?
Reward Points can be converted into Free Play, Table Play, food credits, Sportsbook bets, Keno games, hotel stays, gift shop purchases, gas, bowling and golf.
How do I convert Reward Points to Free Play?
If you have at least 400 Reward Points in your account, you can convert your Reward Points into Free Play at any slot machine. Simply insert your card into the game, select “Menu”, enter your PIN and select “Reward Points”.
How do I convert Reward Points to Table Play?
Visit any Fast Rewards kiosk and using your card and PIN select “My Account”. Then select the “Redemptions” button and choose the option for Table Play. Enter in the amount of Reward Points you would like to convert and confirm selection. A voucher will print that you can redeem at the Cashier’s Cage for table games promotional chips.
How do I convert Reward Points for dining, Hotel or Gift Shop purchases?
Present your Star Rewards card to the cashier and they will verify your ID and swipe your card to see the available balance. Your Reward Points will be deducted from your account when the purchase is made.
How do I convert Reward Points for Sportsbook bets, Keno games, gas, golf or bowling?
Visit any Fast Rewards kiosk and using your card and PIN select “My Account”. Then select the “Redemptions” button and choose your preferred venue. Enter in the amount of Reward Points you would like to convert and confirm selection. A voucher will print that you can redeem with the cashier at the selected venue.
How do I get Free Play, Table Play or Sportsbook offers?
Offers are based on your play while using your Star Rewards card. Play is evaluated each month and is available to qualified guests.
How can I use my Free Play?
To access your Free Play on your favorite game you’ll first need to add $1 in cash or 400 Reward Points into the slot game. Insert your card, add your dollar, choose “Menu” on the screen, enter your PIN and choose “Free Play”. As you play, your game credit will be deducted from your Free Play balance.
How can I use my Table Play offer?
Visit any Fast Rewards kiosk and using your card and PIN select “Promotions” and choose the option for Table Play. A voucher will print that you can redeem at the Cashier’s Cage for table games promotional chips.
How can I use my Sportsbook offer?
Visit any Fast Rewards kiosk and using your card and PIN select “Promotions” and choose the option for Sportsbook. Your voucher will print and can be redeemed with your Sportsbook representative for betting credit.
What are the benefits of being a Star Rewards member?
Star Rewards members earn Reward Points, Tier Credits, exclusive offers, promotions, discounts and more just for being a member! Joining the club is easy and free.
Can I get hotel discounts with my membership?
Yes! Star Rewards members receive discounted rates based on their carded play. Call 505.867.0000 to let our Reservations Team find the best rate available to you.
Can I sign up for a membership online?
We do not offer the option to sign up for a Star Rewards membership online. Our membership enrollment requires an identification verification that can only be done in person at the Players Club.
Do point multipliers apply to Reward Points Tier Credits?
Point multipliers only apply to Reward Points but do not apply to Tier Credits.
If I use my Reward Points, does that affect how quickly I can upgrade to a new tier?
No. Although both Reward Points and Tier Credits are earned by using your Star Rewards Card every time you play, Reward Points and Tier Credits are very different. Reward Points can be redeemed for Free Play, food, gas, etc. and Tier Credits are used only to upgrade into higher membership tiers and have no cash value.
Do my Reward Points expire?
As long as you visit The Star your Rewards Reward Points will not expire, but if you stop visiting or using your card when you play, your Reward Points will expire after 13 months of inactivity.
How can I get a copy of my win/loss statement?
You can receive a copy of last year’s win/loss statement in 3 ways. First, you can log in to the Mobile Star Rewards app and view and download it from the Account tab located on the bottom center of the navigation bar. Second, you can view and download it by logging into your online account. You can also call or visit the Players Club and request to pick up a copy or have it mailed to you. You can call us at 505.867.0000
How do I activate my online account?
To activate your online account you can download the Mobile Star Rewards app and log in using your Star Rewards Number, birthdate, and 4-digit PIN. You can also log into our online portal using your Star Rewards Number, birthdate, and 4-digit PIN.
Can I put money on my Star Rewards card?
No, money cannot be added to a Star Rewards card.
Why does my card lock? Do I earn Reward Points when my card is locked?
Sometimes when playing at a slot machine, if a card is left behind or there is a long period of inactivity a card will automatically lock out any non-gaming activity, as a safety measure but your Reward Points will continue to be earned as long your card is in play. To unlock your card visit the Players Club.