SAFETY AND SANITATION PROTOCOL
The health and safety of guests and team members is the top priority at Santa Ana Star Casino Hotel. We are taking every measure necessary to provide safety and comfort.
To enhance cleanliness and minimize risk, we have implemented new procedures following public health guidance and industry best practices. These measures include: limiting capacity, social distancing and increased hygiene and sanitation practices.
We are continually monitoring and assessing conditions to be proactive in our approach to be above and beyond prescribed guidelines issued by the State of New Mexico.
Temperature screening are required. If guests are wearing face coverings, they may be asked to lower the face coverings for identification purpose.
Sanitation facilities are available throughout the property.
Frequency of cleaning and sanitizing in all public spaces with an emphasis on frequent contact surfaces including hotel rooms, slot machines and chairs, table games rails and chairs, elevators, door handles, public restrooms, cage counters, players club, kiosks, ATMs and seating areas.
Advanced HVAC system utilizing outside air as well as a secondary filtration system is in place to remove residual contaminants such as biological pathogens and viruses.
Guests are encouraged to practice safe physical distancing of at least six feet separation in all areas of the property (including line queues). Any area where guests or team members are required to create a line have been marked for appropriate distancing.
Guests are encouraged to avoid congregating in large groups.
Layout for casino amenities including slots, table games, restaurants and other social areas have been arranged to ensure appropriate distancing.
PARKING AND TRANSPORTATION
Valet and Shuttle Services are suspended until further notice.
We recommend to our guests and team members that the elevator’s capacity should not exceed four (4) people at one time. Designated stand spots are provided.
Mandatory face coverings and temperature screenings are required for team members on property. Gloves are required for applicable positions.
The frequency of cleaning and sanitizing have been increased in working areas with an emphasis on frequent contact surfaces.
All team members are required to practice “well hygiene and sanitation protocol” according to CDC and state Department of Health guidelines.
Team members are required to practice social and physical distancing from guests as well as other team members whenever possible.
Workstations have been modified to practice social distancing protocol.
All team members have received training before returning to the workplace including, but not limited to, COVID 19 hygiene, signs and symptoms, safety and sanitation protocols.
All team members have been given clear directions on how to respond quickly and appropriately to all presumed cases of COVID 19.
Q: Who has access to come to the casino?
A: Casino guests must be 21 years of age or older, have valid identification, any state drivers license ID, passport or tribal ID. Minors are permitted in select areas of the property, but must be accompanied by their parent or guardian at all times.
Q: Have points of entry and occupancy be limited?
A: Secured entry points are on east side at hotel entrance and two on the west side of property. Occupancy levels have been limited to protect the safety of guests and team members. If occupancy limits are reached, guests might be asked to wait outside the building until the opportunity to enter. If entrances are restricted, proper signage will be posted.
Q: What amenities are open?
A: Some products and services are limited. Table games, sportsbook, hotel, the pool, the fitness center, our gift shops, Lounge 54, Choices Food Court and Juniper Steakhouse are open.
Q: What amenities are still temporarily suspended on property?
A: Currently, valet, shuttles and select restaurants are temporarily suspended.
Q: When are the fitness center and pool open?
A: The Fitness Center is open to hotel guests every day 6a-midnight. The pool is open to hotel guests 9a-9p. Guests under 18 must be accompanied by parental supervision at all times. You must be 21 or older to use the spa. No lifeguard on duty.
Q: Are the bars be open?
A: Alcohol service is available in Juniper Steakhouse and Lounge 54. Guests are encouraged to maintain social distancing.
Q: Is smoking allowed on property?
A: There is NO smoking anywhere in the casino. A covered outdoor area for smoking is provided. The property is a smoke-free facility.
Q: What happened to my Star Rewards Club Card during the temporary closure?
A: Your players club tier status was held until January 15, 2022. Please visit the Star Rewards Club to see your account and tier status.
Q: How do I access my win-loss statement?
A: Guests can access their win-loss statement through their online player portal, website email or by visiting the Star Rewards Club.
Q: When will live entertainment resume?
A: To protect our guests and team members, entertainment has been cancelled. We will continue to monitor and hope to resume entertainment in 2022.
Your health and safety is very important to us. If you have specific questions about these procedures and protocols, please direct inquiries to our team via our contact form.
CLICK THE LINKS BELOW FOR MORE INFO