COVID-19 Safety

Last update: 03/24/2021

Santa Ana Pueblo to Reopen Santa Ana Star Casino Hotel Thursday, April 1st

The Pueblo of Santa Ana, N.M. – March 24, 2021 – The Pueblo of Santa Ana and the Tamaya Enterprises Board of Directors (TEI) are pleased to announce the reopening of Santa Ana Star Casino Hotel to the general public on Thursday, April 1, beginning at 9 a.m.


“We now feel confident that we have met the difficult challenge of creating a safe business environment while safeguarding the public trust we have worked hard to earn over the last three decades. Simply put, we want to do the right thing,” said TEI Chairwoman Melanie Martinez.


The Star’s CEO John Cirrincione further explains, “We are pleased that our staff is nearly fully vaccinated and we will continue a strict adherence to our prevention plan. We expect many of the safety restrictions to stay in place until the public health emergency is no longer an issue. We understand many of our patrons have been frustrated by our closing, but we strongly believe that it is better to err on the side of safety. We are excited to get back to business and welcome our guests and team members back to The Star.”


Following Thursday’s reopening, the casino will operate from 9 a.m. to 3 a.m., Sunday through Saturday, at a limited capacity. The Star will offer slots, table games, hotel, Choices Food Court, Juniper Steakhouse and the Sportsbook. The Star remains smoke-free throughout the property with a designated outdoor smoking area.


Additionally, The Star’s strict safety protocols will remain in place. All guests must provide a valid ID and be 21 years old or older. All team members and guests will have their temperature taken at entry and will be required to wear a face mask.

The Star is committed to focusing on cleanliness and sanitization throughout the property. Slot machines and chairs will be routinely disinfected, and guests can request additional cleanings at each slot machine by pressing a service button which will alert a team member to disinfect the machines.

SANTA ANA STAR CASINO HOTEL COMMITMENT TO SAFETY

SAFETY AND SANITATION PROTOCOL

The health and safety of guests and team members is the top priority at Santa Ana Star Casino Hotel. As we prepare to reopen, we are taking every measure necessary to provide safety and comfort.

To enhance cleanliness and minimize risk, we have implemented new procedures following public health guidance and industry best practices. These measures include: limiting capacity, social distancing and increased hygiene and sanitation practices.

We will continue to monitor and assess conditions to be proactive in our approach to be above and beyond prescribed guidelines issued by the State of New Mexico.

GUEST SAFETY MEASURES

SANITATION STANDARDS

Mandatory face coverings and temperature screening are required. Guests may be asked to lower the face coverings for identification purpose.

Sanitation and hand washing stations are available throughout the property.

The frequency of cleaning and sanitizing will be increased in all public spaces with an emphasis on frequent contact surfaces including hotel rooms, slot machines and chairs, table games rails and chairs, elevators, door handles, public restrooms, cage counters, players club, kiosks, ATMs and seating areas.

An advanced HVAC system utilizing outside air as well as a secondary filtration system in place to remove residual contaminants such as biological pathogens and viruses.

PHYSICAL DISTANCING

Guests will be encouraged to practice safe physical distancing of at least six feet separation in all areas of the property (including line queues). Any area where guests or team members are required to create a line will be marked for appropriate distancing.

Guests will be encouraged to avoid congregating in large groups.

Layout for casino amenities including slots, table games, restaurants and other social areas will be arranged to ensure appropriate distancing.

CASINO & PROPERTY SAFETY MEASURES

PARKING AND TRANSPORTATION

Valet and Shuttle Services are suspended until further notice.

ELEVATORS

We recommend to our guests and team members that the elevator’s capacity should not exceed four (4) people at one time. Designated stand spots will be provided.

TEAM MEMBER SAFETY MEASURES

SANITATION STANDARDS

Mandatory face coverings and temperature screenings are required for team members on property. Gloves are required for applicable positions.

The frequency of cleaning and sanitizing will be increased in working areas with an emphasis on frequent contact surfaces.

All team members are required to practice “well hygiene and sanitation protocol” according to CDC and state Department of Health guidelines.

Company meetings and gatherings have been modified to maintain social distancing. Communication tools have been implemented for the highest quality of safety of team members

SOCIAL DISTANCE

Team members are required to practice social and physical distancing from guests as well as other team members whenever possible.

Workstations may be modified to practice social distancing protocol.

TRAINING

All team members will receive training before returning to the workplace including, but not limited to, COVID 19 hygiene, signs and symptoms, safety and sanitation protocols.

All team members will be given clear directions on how to respond quickly and appropriately to all presumed cases of COVID 19.

FAQ’s

Q: Who will have access to come to the casino?

A: Patrons must be 21 years of age or older, have valid identification, any state drivers license ID, passport or tribal ID.

Q: Will points of entry and occupancy be limited?

A: Secured entry points are on east side at hotel entrance and the west side of property. Occupancy levels will be limited to protect the safety of guests and team members. If occupancy limits are reached, guests might be asked to wait outside the building until the opportunity to enter. If entrances are restricted, proper signage will be posted.

Q: What amenities will be open?

A: Our opening will be limited in products and services, table games, sportsbook, hotel, one gift shop, Choices Food Court and Juniper Steakhouse will be open.

Q: What amenities are still temporarily suspended on property?

A: During this phase the pool, valet, shuttles, self-serve beverage stations and select restaurants are temporarily suspended.

Q: Will the bars be open?

A: During this phase of our opening, the only alcohol service on property will be at Juniper Steakhouse during lunch and dinner reservations. To make a reservation, click here.

Q: When will the hotel begin taking reservations?

A: Hotel operation will resume in April. Guests can reserve the hotel rooms online or by phone starting at that time through the Call Center at 505-867-0000.

Q: Will smoking be allowed on property?

A: There is NO smoking anywhere in the casino. A covered outdoor area for smoking is provided. The property is a “smoke-free” facility.

GAMING AND STAR REWARDS CLUB INFORMATION

Q: What happened to my Star Rewards Club Card during the temporary closure?

A: Your players club card will remain active, and your tier status will be maintained until January 15, 2022.

Q: What happens to my current Free Play and Star Rewards offers on my card during the temporary closure?

A: New offers will be issued following our standard business practices once we resume operations.

Q: What happens to my Star Rewards Club Card account once you reopen?

A: Star Rewards Club accounts will be maintained, as well as the points and rewards accumulated before the temporary closure of which can be redeemed as usual.

Q: How do I access my win-loss statement?

A: Guests can access their win-loss statement through their online player portal, website email or by visiting the Star Rewards Club.

Q: Can I cash out gaming vouchers/tickets?

A: We are extending the expiration date for slot machine cash out and Sportsbook vouchers that have expired. Once open, we will continue to honor for 90 days post opening for redemption of TITO & vouchers.

BOWLING

Q: When will Starlight Bowling be open?

A: To protect our guests and team members, bowling will be open to league and tournament bowlers in late April. Stay tuned for more bowling information…

ENTERTAINMENT

Q: When will live entertainment resume?

A: To protect our guests and team members, entertainment scheduled for the first part of 2021 is cancelled. We will continue to monitor and hope to resume entertainment late fall of 2021.

FOR MORE INFORMATION

Your health and safety is very important to us. If you have specific questions about these procedures and protocols, please direct inquiries to our team via our contact form.

CLICK THE LINKS BELOW FOR MORE INFO

Center for Disease Control

New Mexico Department of Health